ANSWERS BEFORE YOU COMMIT
Your questions, answered.
Accounts, purchases, quotations and terms: useful details to prepare your request.
Who is Fservices?
Fservices is a Moroccan SARL supporting doctors, dentists and biologists from design to a turnkey practice or laboratory, including fit-out, equipment selection and installation. It also sells equipment online in three specialist sectors. Company details are available on the Contact and Legal information pages.
Can I buy directly or do I need a quotation?
This depends on the item: it may be offered for sale at a validated price or require a quotation. If no sale price is shown, describe your needs for a proposal. Submitting a request does not place an order.
Are products immediately available?
Availability must be confirmed for each item and quantity. Fservices initially operates without its own stock and sources equipment to order. A catalogue listing does not guarantee immediate availability.
What should I provide for a quotation?
Provide the equipment name or reference, quantities, options or accessories, your city and intended schedule. For fit-outs, include the type of facility and space or compatibility requirements. Do not send personal medical information.
How do I find out delivery times and costs?
La livraison au Maroc coûte 40 DH par commande et devient gratuite lorsque le montant des achats après réduction dépasse 600 DH, hors frais de livraison. À 600 DH exactement, les frais sont de 40 DH. Le délai est confirmé avec la commande ou le devis.
How are prices and payment terms specified?
Le paiement s’effectue à la livraison. Le paiement en ligne n’est pas proposé actuellement. Pour un produit sur devis, le prix et les conditions sont confirmés dans la proposition avant votre accord.
What warranties and return options apply?
Fservices dispose d’un service après-vente. Les machines bénéficient d’une garantie commerciale d’un an à compter de la date d’achat, sans préjudice des garanties légales applicables. En cas de problème ou pour organiser une demande de retour, contactez-nous au 0708 00 95 56 ou à fservicesmaroc@gmail.com avec la référence de commande et la description du problème. Consultez également les conditions de vente.
How can I prepare a repeat purchase or new request?
Reuse the references, configurations and quantities from your previous quotation or order. The homepage brief saves this information in your browser. Orders saved to your account can be viewed in your customer space.
Do you have a shop or collection point?
Fservices operates online and supports turnkey practice and laboratory projects, without a shop open to the public. Use your space’s form or the Contact page. Do not assume collection or site visits are available.
What equipment is in the medical and surgical space?
Medical equipment is organised into categories such as diagnostics, furniture, care, respiration, mobility and home care. Search by name or internal reference. Specifications and terms must be checked before ordering.
How do I prepare a rental request?
State the equipment, city, desired start date and duration. Availability, price, any deposit, delivery, maintenance and use conditions are specified in the proposal. The form does not confirm a reservation or equipment provision.
Can I include several items in one request?
Yes. Include your list of references, quantities and options in the medical request. For a practice or service, describe the areas to equip and the project schedule.
Can an individual request equipment?
Depending on the products, the intended customers include healthcare professionals and some individuals. For rental, use the Rental entry on the general homepage. Availability and conditions are assessed for your needs.
Does the dental catalogue already contain available products?
Le catalogue dentaire est consultable par familles. Sélectionnez une référence, choisissez la configuration lorsqu’elle est proposée et ajoutez la quantité souhaitée au devis. Le prix Fservices, la disponibilité et le délai sont confirmés dans la proposition avant commande.
What details are needed to equip or update a practice?
List the equipment, known references, required configurations and accessories. For a dental chair or unit, include dimensions and relevant installation details. Compatibility and any services remain subject to confirmation.
How can I request specific instruments or consumables?
Provide the name, brand or reference if known, sizes or shades, pack size and quantities. You can combine these in one dental request.
Is installation or commissioning included?
Fservices offers equipment installation within its turnkey dental practice projects. For equipment-only purchases, specify whether installation is required; its scope and terms are defined in the proposal.
How do I select laboratory products?
The laboratory shop groups consumables, equipment and analyzers by category. Open a product, choose its configuration and quantity, then add it to your quotation. Prices, availability and current terms are confirmed in the proposal.
Can I already describe a laboratory project?
Yes. The laboratory form accepts equipment needs, possible references, quantities, city and project requirements. Requests are subject to review and do not confirm availability.
Are medical and dental products shown in this shop?
Each shop belongs to its own sector. The laboratory shop does not show medical or dental products. After signing in, your account takes you directly to your chosen space.
Why create a Fservices account?
Your account saves contact details and addresses for future orders. You can also view your orders and rental requests submitted while signed in. Edit your details in My account.
What will I see after creating an account?
Choose a medical, dental, laboratory or individual rental profile when registering. Professionals then see their own space, catalogue and requests; individuals see rental. You can change your profile in account details if the cart is compatible.
How can I buy several products?
For products offered for sale, select options and quantities and add them to the cart. Review the cart, sign in or optionally create an account, then check your details and confirm the order terms. Quotation-only items require a separate request.
Where can I find rental and my personal account?
Rental is accessible from the general homepage and the Rental menu. Choose the Individual — equipment rental profile to save your details and requests. A rental request does not confirm availability or a reservation.
Can Fservices deliver a turnkey practice or laboratory?
Yes. Fservices supports doctors, dentists and biologists from design to delivery of their practice or laboratory, including fit-out, equipment selection and installation. Scope, equipment and schedule are specified in the project proposal.
How do I start a turnkey medical practice project?
State your activity, city, project stage and approximate floor area if known. Describe the design, fit-out and equipment you need. Submit these details through the medical form to define the required services.
Does dental support include practice fit-out works?
Yes. Fservices supports dentists with design, fit-out, equipment selection and installation, through to a turnkey practice. Describe the premises and project stage to define the services and equipment to include.
Can you support a turnkey laboratory project?
Oui. Fservices accompagne le biologiste de la conception aux travaux d’aménagement, puis au choix et à l’installation du matériel de laboratoire. Ce service de projet peut être présenté dans le formulaire laboratoire, en complément des références de la boutique laboratoire.
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